Amazon Web Services’ cloud services global outage disrupted Internet service for companies, governments, universities and individual users on Monday. It wasn’t until a half day later, the coverage was heavily restored.
By Monday afternoon on the US East Coast, Amazon said the connectivity issues had been “fully mitigated,” though there were still reports of problems.
More than 1 000 companies were affected, including large tech companies, CNET reported, but there is no evidence it was caused by a cyber attack. Instead, “the root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers.”
AWS accounted for 37 per cent of the global cloud market in 2024, according to market research firm. That represents revenue more than $107 billion for the tech company. Amazon’s total revenue was $639 revenue that year.
The services run on 3.7 million plus miles of fiber optic cables.
Downdetector, a website that aggregates user-submitted reports of disruptions, logged 6.5 million global reports related to the outage, a spokesperson for the site’s parent company Ookla told CNN.
Toms Guide showed how traffic was affected at major companies, including Verizon, Lyft, McDonald’s, Snapchat, and airl as Delta, Southwest and United airlines.
Also were the New York Times’ website, T-Mobile and AT&T were affected. Even massive tech companies, Google and Apple, were impacted. And Zoom, which gained prominance during the pandemic for people to communite, had outage issues.
Disrupted, too, were banks and cryptocurrency exchange Coinbbase and Venmo.
Amazon’s own services were disrupted. Alexa-enabled smart plugs, which allow people to control appliances and other devices remotely, didn’t have service. Amazon’s Ring doorbell cameras weren’t working. Some reported they were unable to access the company’s website or download books to their Kindles.
“The incident highlights the complexity and fragility of the internet, as well as how much every aspect of our work depends on the internet to work,” Mehdi Daoudi, CEO of internet performance monitoring firm Catchpoint said in a statement to CNN. “The financial impact of this outage will easily reach into the hundreds of billions due to loss in productivity for millions of workers that cannot do their job, plus business operations that are stopped or delayed — from airlines to factories.” (UPI)
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